battery has a good charge.
Solonoid box just clicks but will not start engine.
Pull start will not start engine either.
My dad checked the spark plug wire and there is no currant coming from the spark plug wire. This is a brand new just assembled 50cc gocart and I don’t know what else to do, Im getting no response from customer service from the company I ordered it from. Any suggestions? My son comes home in a couple of days from his dads and this was to be his birthday present but I have no idea what to do!
HELP!
The specs are:

Engine 50cc Air Cooled, 4-Stroke, Single Cylinder Chain Driven!!
Max Power 3.5 HP (EST)
Ignition 12v / 9A CDI
Start Pull Start
Transmission Dry-auto acentric
Dimensions LxWxH 59"x37"x42"
Seat Width 23"
Dry Weight 162lbs
Tires 13×5-6 Front / 14.5×7-6
Brakes Foot Brake (Rear Disc)
Top Speed 21 mph
Wheel base 43"
Fuel Capacity 2L

*my dad said there is "no fire to the coil"..or maybe he said there is no fire FROM the coil…something like that.

The exact gocart and the website I ordered from is :

http://www.globaltrailer.net/50cc-Youth-Go-Kart-Deluxe-p/50cc%20youth%20go%20kart%20deluxe.htm